PAYMENT AND DEPOSITs
Kav Bakes Cakes requires a £5 deposit for cupcakes & a £10 deposit for celebration cakes. This secures your date in the diary only and is non-refundable. The final balance should be received by Bank Transfer 1 week (7 days) before your collection date. Failure to meet your payment commitments may mean that Kav Bakes Cakes are unable to fulfil your order/hand over your order to you. Orders placed within 1 week of your collection date need to be paid in full within 24 hours. Failure to meet this payment commitment will mean your order will not be secured and will not go ahead.
By paying your deposit, you are in agreement to these Terms & Conditions.
You have up to 1 week (7 days) before the agreed order date to notify Kav Bakes Cakes of any changes to the order (e.g. cake size/design/flavour). Any changes after this date might not be able to be fulfilled by Kav Bakes Cakes. Any changes from the original agreed design are subject to additional charges.
Kav Bakes Cakes runs a collection only policy, but in some circumstances, delivery may be an option. Delivery charges will be agreed upon during the quotation stage and will require your full delivery address ahead of your delivery date.
Collections from Kav Bakes Cakes take place between 10am - 11am or 5pm - 6pm. This is a strict policy and failure to notify of lateness may result in Kav Bakes Cakes being unavailable at the time you arrive. Please notify us as soon as you know you may be running late so an alternative collection time can be arranged.
Damage to cakes
Kav Bakes Cakes holds no responsibility for any damage caused to a cake or cupcakes after it has left the Kav Bakes Cakes premises. Kav Bakes Cakes ensures that a suitable box is provided for any product and advice on how to store and transport your cake is provided before you collect your cake. Failure to adhere to the advice given may result in damage to your cake.
Kav Bakes Cakes photograph all products made for marketing purposes. We reserve the right to use all photographs for display/promotional purposes. Please advise if you require us to post a picture of your cake after a certain time/date to avoid the recipient seeing the cake before they should.
Kav Bakes Cakes use a wide variety of ingredients whilst baking. We do not accept orders for anyone who suffers from intolerances or allergies. It is your responsibility to advise us of any intolerances or allergies at point of ordering. If you're concerned about any ingredients that we may use, please don't hesitate to get in touch and a full list of ingredients can be provided.
Depending on agreed design, your product may contain inedible decorations such as glitter card toppers, dried florals or in the case of a tiered cake, wooden dowels. It is your responsibility to ensure all inedible items are removed before consumption.
Kav Bakes Cakes quotes are valid for 14 days from point of issuing. A quote does not constitute a booking and your date/order is not secure until a deposit as outlined earlier in these Terms & Conditions has been made and received.
Your order will not be confirmed until deposit payment and subsequently full payment is received and confirmed by Kav Bakes Cakes. Payments are accepted by Bank Transfer only, using your invoice number as a reference. Please note paying a deposit but not the full balance will result in your order not going ahead.
Cancellation by kav bakes cakes
In the unlikely event of Kav Bakes Cakes having to cancel your order due to sickness, in line with Food Hygiene Regulations, we aim to give as much notice as possible and refund any monies paid in full for orders that we are unable to fill.
Cancellation by customers
In the event you need to cancel your cake please give as much notice as possible. Any monies paid are non-refundable and non-transferrable in any case. This is due to the lost earnings that may arise from turning away bookings on your chosen date and any work that has already been completed on your order. Any orders cancelled within 1 week of your collection date will still require full payment.
Should you require to move your original collection date, please give as much notice as possible. If we are unable to accommodate your new chosen date, the cancellation policy outlined above comes in to play.
As Kav Bakes Cakes can still legally trade within the regulations, all cancellations will be treated as a normal cancellation outlined above. Orders can be rearranged at no extra cost or can still be fulfilled. Should the rules change and mean Kav Bakes Cakes cannot trade during this time, we will work together to postpone your order or credit your account for a future order.
The above terms and conditions do not affect your rights as a consumer.